FAQs

You can reach ALIV Events support at events.support@bealiv.com for any inquiries or assistance.

It is strongly advised not to share your tickets with anyone. ALIV will not be responsible if your ticket is shared and someone else uses it to get scanned and enter the event before you. Each ticket is intended for single use only, and its security is compromised if shared.

No. Credit and debit card information will absolutely not be stored within the app.

Unfortunately, all sales are final. Tickets are non-refundable.

Yes, you can however customers are allowed to purchase up to 10 tickets at a time.

The process for ticket scanning and validation is as follows:

• Digital Tickets: All digital tickets will be scanned at individual checkpoints from the ALIV Events App ONLY. Make sure to have your digital ticket ready in the app for scanning.

Other Tickets: Any other form of tickets will be validated according to specific event protocols.

• Customer must first log into their account, to transfer a ticket from their digital wallet. To begin customers will need to access the wallet icon or the tab labeled 'wallet'. Choose 'My Current Tickets' and the desired Event Name to view the tickets for transfer. In the upper right corner of the Event Name section, click on 'Transfer.'

• A pop-up window will appear; enter the mobile number of the individual to whom you want to transfer the tickets, and then click 'Send.

• Another pop-up will appear, allowing the sender to choose the specific tickets they wish to transfer. Once selected, click 'Transfer Now.

• Upon completion, a pop-up will appear, stating, 'Congratulations! Your ticket has been transferred successfully to “XXXX.”' Press 'Close' to return to the main Wallet page.

• To review the transfer details, select 'Transfer History' to see the recipient of the ticket.

The seat is placed on hold for a duration of 5 minutes. During this period, the seat is temporarily reserved for you and is unavailable for purchase by other customers. If the purchase is not completed within this 5-minute timeframe, the seat will be released back into the available pool for resale.

Ensure you have an active ALIV Events account.

Your tickets can be accessed from the Digital Wallet, which is available both through the app and the website.

To access your Digital Wallet via the app:

• Click on the wallet icon. Once there, you will find your tickets listed in the 'My Current Tickets' tab. Select the Event Name of choice to view your tickets.

• When using the website, navigate to the Wallet tab and visit the 'My Current Tickets' tab. Select the Event Name of choice to view your tickets

Credit and debit cards will be the primary form of payment in the app and on the website.

Tickets can be purchased either online via the ALIV Events App or ALIV Events Website with an active account.

Online Purchase:

• Choose Payment Method: Use a Credit Card through the app* or website.
• Select Event and Tickets: After choosing the Event Type, click "Buy Tickets." Specify the section and preferred seating, then click "Buy Tickets" again.
• Verification Page: Confirm your seats, then select “Proceed to checkout”.  Verify your selection

again, then select “Pay now”. 

• Payment Details: Enter payment details on the payment page, which includes a 5-minute timer, and click "Confirm Payment."
• Confirmation: After approval, you'll be redirected to a confirmation page and receive an SMS and email notification.

Customers first should download from the Play Store on Android devices or the App Store on iOS devices.

• On the main login screen select the 'Create Account' option.
• Choose the correct country and enter your mobile number.
• Click on 'Sign Up'.
• You will receive a 4-digit OTP code via SMS. Enter this code in the app.
• Select 'Validate' to confirm the OTP.
• Fill in your profile details, ensuring you provide a valid email address.
• Click on 'Create my account'.
• An OTP code will be sent to your email for validation. (If you don't receive the code, or if you notice an error in your email address, you can select 'Change Email Address' to correct it.)
• Enter the 4-digit OTP code that you receive via email.
• Select 'Validate' to complete the process.